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We've hung up our aprons for the weekend but we'll be back next week to help!

If your snacks are running late, please do spare a thought for the posties. They're delivering even more parcels than usual this year and ongoing restrictions are continuing to cause disruptions in the postal network too.

If your subscription box doesn't arrive within a week of its expected delivery day, you can report the delay here. You can use the contact form below to let us know about any shop orders that haven't arrived within 7 working days after leaving us.

Before you contact us, we recommend checking out our help articles as there may be an answer to your query.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter your shop order number if you know it

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