payments, discounts & offers

When is payment taken for my graze boxes?

We take payment for each box before we begin to prepare it, usually at these times. Boxes due on: Monday w... read more

How do I update my payment card details?

Just head over to your payment cards page and click the ‘update card’ button under your card details. Pop your... read more

Do you accept PayPal?

We don’t currently accept PayPal for subscription orders, but we accept VISA, VISA electron, VISA debit, Maste... read more

Where can I see payments I've made?

You can see all of your past payments on your payments page. read more

What happens if my card expires or is re-issued?

We’d hate for you to miss out on your snacks, so we use a payment card updater service from Visa and MasterCar... read more

Why has my payment failed?

There are a number of reasons your payment may not have gone through: your card has expired or been reissue... read more

Will I be refunded if I cancel my delivery before the cut-off time?

Payment can be taken up to 6 hours before our cut-off times, so if you cancel in this 6 hour period, we'll aut... read more

Can I return a graze box for a refund?

Unfortunately, due to the perishable nature of our snacks, we’re not able to offer a refund for any boxes whic... read more

How much does each graze box cost?

We have lots of different boxes in our range, which have different prices. You can find out how much they cost... read more

How do I use a promotion code?

If you’re signing up for the first time, make sure to enter your promotion code during the registration proces... read more

help with something else?

Our help articles are the quickest way to get help, but if you checked and can't find what you're looking for, our friendly customer service team will help.


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