My email address isn't being recognisedWe’d definitely suggest double-checking if you've used a different email address to sign up, such as a work or secondary email address. If this doesn't fix the problem, please do get in touch and we can help.
I can’t remember my passwordNot to worry! Request a password reset email and we’ll have you logged in soon. If the email doesn’t make it to your inbox we’d suggest checking your Spam or Junk Mail folder, in case it has ended up in there. (Adding our email addresses email@example.com and firstname.lastname@example.org to your Contacts or Safe Senders list can help prevent this from happening in the future.)
If you’re still having trouble after trying these options, just let us know and we’ll be happy to help.